Service terms for projects, payments, delivery, and refunds.

ideahits offers both packaged design services and single-service design requests. Deliverables depend on the selected product, package, and approved brief.

Quoted timelines are estimates unless a specific delivery commitment is confirmed in writing.

A standard project uses a split payment structure: 60% upfront to reserve the project and begin work, followed by 40% after final design approval and before source files, production files, and ownership deliverables are released.

A project begins once the required brief details are submitted and the initial checkout is successfully completed. Some focused tasks, subscriptions, add-ons, or specially agreed orders may use a different payment schedule shown before checkout.

Buyers are responsible for reviewing package details, included deliverables, and pricing before payment.

• Package inclusions vary by category and subcategory.
• Extra work outside the selected package may require a revised quote or add-on approval.
• Incomplete briefs can delay production timing.
• Final files and ownership transfer are released after the project is paid in full.

Every project includes two structured rounds of revisions, giving you real room to refine direction, layout, and detail before final files are prepared. Two rounds is enough for the large majority of projects to reach a design you're happy with, because each round reviews your feedback as one complete set rather than a stream of one-off edits — this keeps the project moving instead of drifting into endless small changes.

If you'd like further polish after your two included rounds, an additional revision round can be added for a small fee — just ask your designer or support. This keeps pricing fair for every buyer while still leaving the door open if you want extra refinement.

Once a buyer approves the work or confirms final delivery, later changes fall outside the included revisions and may require a new order or paid extension.

• A revision round covers all feedback submitted together as one review — combining your notes into a single round gets you the fastest turnaround.
• Revisions apply to refining the agreed concept within the purchased package. A new concept direction or deliverables outside the package may need a revised quote.
• File preparation and approval steps still depend on the purchased service and the current stage of the project.

Refund and cancellation requests are reviewed according to the project stage, the work completed, the agreed scope, and any consumer rights that apply.

The dedicated refund policy explains the process before work begins, after creative work starts, and after final approval. Nothing in these terms removes rights that cannot legally be excluded.

• Before work begins, the amount paid is normally refundable.
• After work begins, a reasonable deduction may apply for work already completed where permitted by law.
• After final approval, discretionary change-of-mind refunds are normally unavailable.
• Faulty or materially non-conforming services remain subject to applicable legal remedies.

If something goes wrong, buyers should raise a support ticket through the account hub or contact our support email so the matter can be reviewed in context.

We may use workspace messages, CRM logs, support history, and order records when investigating a dispute.