Service terms for projects, payments, delivery, and refunds.

IdeaHits offers both packaged design services and single-service design requests. Deliverables depend on the selected product, package, and approved brief.

Quoted timelines are estimates unless a specific delivery commitment is confirmed in writing.

A project begins once the required brief details are submitted and checkout is successfully completed.

Buyers are responsible for reviewing package details, included deliverables, and pricing before payment.

• Package inclusions vary by category and subcategory.
• Extra work outside the selected package may require a revised quote or add-on approval.
• Incomplete briefs can delay production timing.

Every project includes two structured rounds of revisions, giving you real room to refine direction, layout, and detail before final files are prepared. Two rounds is enough for the large majority of projects to reach a design you're happy with, because each round reviews your feedback as one complete set rather than a stream of one-off edits — this keeps the project moving instead of drifting into endless small changes.

If you'd like further polish after your two included rounds, an additional revision round can be added for a small fee — just ask your designer or support. This keeps pricing fair for every buyer while still leaving the door open if you want extra refinement.

Once a buyer approves the work or confirms final delivery, later changes fall outside the included revisions and may require a new order or paid extension.

• A revision round covers all feedback submitted together as one review — combining your notes into a single round gets you the fastest turnaround.
• Revisions apply to refining the agreed concept within the purchased package. A new concept direction or deliverables outside the package may need a revised quote.
• File preparation and approval steps still depend on the purchased service and the current stage of the project.

Refund requests are reviewed case by case based on project stage, delivered work, and whether the buyer has already approved milestones or received substantial value from the service.

Because design work is custom and time-based, full refunds are generally not available after concepts, revisions, or approved deliverables have been produced.

• Before work begins: eligible requests may be reviewed for a full or near-full refund.
• After initial creative work begins: partial refund review may apply depending on completed scope.
• After approval or final delivery: refunds are typically not available unless required by law or due to a verified platform fault.
• Payment processing fees or third-party transaction costs may be non-refundable where applicable.

If something goes wrong, buyers should raise a support ticket through the account hub or contact our support email so the matter can be reviewed in context.

We may use workspace messages, CRM logs, support history, and order records when investigating a dispute.