Ideahits Help & Support Portal
How can we help you today?
Search our knowledge base, track active design projects, download press-ready deliverables, or connect with your dedicated UK Design Manager.
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Support Categories
Select a category below to quickly resolve your question or manage your account.
Active Projects & Workspaces
Track project milestones, review initial design concepts, provide feedback, and communicate directly with your design manager.
Payments, Invoices & Balances
Understand our 60% deposit / 40% final balance schedule, download VAT invoice receipts, or manage payment options.
Design Files & Copyright Transfer
Learn how to access 300 DPI CMYK press PDFs, layered AI/PSD source files, 3D renders, and 100% legal copyright documentation.
Revisions & Proofing Guidelines
Discover how our unlimited revision process works, expected 24–48h turnaround times, and how to submit batch feedback.
Refunds & Money-Back Policy
Review our pre-design refund policy, quality review criteria, and how order cancellations are processed before work starts.
Account & Profile Security
Reset your password, update contact emails, manage notification preferences, or contact account operations.
Direct actions
Need immediate assistance?
Select the appropriate route below for fastest resolution.
Track an active design project
Review progress, respond to a concept delivery, request adjustments, or pay final balances.
Open a support ticket
Need help with a technical file error or account question? Submit a ticket to your dedicated team.
Review payment & refund terms
Transparent policies for pre-design cancellations, design revisions, and final release terms.
Post a new design brief free
Ready for a new project? Submit your requirements and get instant studio quotes with zero obligation.
Frequently asked questions
Quick Knowledge Base
Dedicated support team
Still need help with a project or quote?
Our UK-based Design Managers are standing by to review custom specifications, file adjustments, and order status questions. Average response time: < 15 minutes during business hours.