ideahits · help & support
Frequently Asked Questions
Everything you need to know about working with ideahits — from brief to final file.
Want the step-by-step view? See how the process works.
Getting started
How do I start a project?+
Click 'Start your project' on any page, fill in the brief form describing your service, style preferences, and any brand assets you have, then submit. We'll review your brief and get back to you within one business day. For the full step-by-step journey, see our How it works page.
Do I need to register an account?+
You'll be asked to create a free account when you submit your brief. This gives you access to your project dashboard where you can review designs, leave feedback, and download final files.
What information do I need to provide?+
The more context the better — your business name, industry, target audience, preferred style or references, colours you like or want to avoid, and any existing brand materials (logo, fonts, brand guide).
Turnaround & process
How long does a project take?+
Most service projects deliver first concepts within 2–4 business days. Logo and brand identity projects typically take 5–7 business days for initial concepts. Complex multi-piece projects are scoped individually.
How many revisions are included?+
Revisions are unlimited. We refine your design until you are satisfied — there is no cap on rounds of feedback within the agreed scope.
What happens after I approve the design?+
Once you approve, final files are prepared and delivered to your project dashboard within one business day. You'll receive all source files, print-ready PDFs, and web-optimised exports.
Files & formats
What file formats will I receive?+
Depending on the project: AI (editable vector), PDF (print-ready with bleeds), PNG (transparent background), SVG, and JPEG. Logo projects include all formats. Print projects always include a print-ready PDF with crop marks and bleeds.
Do I own the final design?+
Yes. Once the project is paid in full, full copyright and intellectual property transfers to you. You can use the designs however you like — commercially, across all markets, with no licensing restrictions.
Can I get editable source files?+
Yes — AI and editable source files are included with every completed project. You can hand them to any designer or printer in the future.
Pricing & payment
How much does a project cost?+
Pricing depends on the service and scope. See our price list page for starting prices across logo, branding, packaging, social media, and print design.
When do I pay?+
Payment is collected after you approve the final design and before files are released. You can also pay upfront if you prefer — there is no difference in service.
What payment methods do you accept?+
We accept all major credit and debit cards (Visa, Mastercard, Amex) through our secure Stripe payment page. Bank transfer is available for larger projects.
Services
What design services do you offer?+
Logo and brand identity, packaging and label design, social media graphics, flyers and posters, brochures and leaflets, business cards, event signage, CV design, luxury website design, and custom illustration. See the categories page for the full list.
Can you work with my existing brand?+
Absolutely. Provide your brand guide, logo, and colour palette and we'll design everything to match your established identity.
Do you offer rush turnaround?+
Rush projects are available on request. Contact us before submitting your brief to confirm availability and any additional fee.
Still have questions?
Start a project brief and we'll answer your questions as part of the scoping conversation.